Sent Email History Made Easy: Tips for Business Central
Clients often ask how to view all sent emails from within Business Central. Dynamics 365 sends emails through the associated Outlook account, or the account set up in email scenarios, and these emails can be accessed in the sent mailbox of either account. However, clients may not always have access to these accounts to troubleshoot email issues or verify whether an email was sent. Fortunately, this can be resolved in Business Central with a few easy steps. To solve this problem, here are the steps to follow to grant permissions to view all sent emails in Business Central: As an admin user, or by being granted permission to the table, search for "Email User Policies" inside Business Central. Add the user who needs to view the emails and their policy by selecting "new" and a user from the available options. Here are the options available: View own emails: The user can view only their own email messages. View all emails: The user...