A Simple Process to Ensure a Smooth Refund to a Customer in Microsoft 365 Business Central

 Fortunately, it is quite simple to issue a refund to a customer in Microsoft Dynamics 365 Business Central. 


Here are four simple steps for reimbursing a customer in Business Central.

1. Check the Customer Entries 


You need to check the customer ledger entries, where you can identify the duplicate payments. To do so, please navigate to a relevant Customer Card and select Related-History-General Ledger.



2. Create Payment Journal to process the Refund.


3. Apply the Refund against the Payment.




 

4. Check again the Customer Ledger Entries.

Navigate to the Customer’s Ledger Entry then Check the entry to ensure the status of the entry. The Remaining amount will become 0.00 after successful entry and the Open field will be blank.

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